Remote Clinical Support Specialist

Pay, Benefits, and Work Arrangement

Base salary: $65,000 – $180,000+
Location: Remote
Employment: Full Time
Work arrangement: Remote within approved U.S. locations. Core hours, equipment, travel, and any in-person meetings will be confirmed before interview.

• Medical, dental, and vision insurance options.
• Paid time off and paid company holidays.
• Employer-supported retirement plan.
• Licensure, credentialing, malpractice coverage, and CME or CE support where applicable.
• Productivity, quality, sign-on, or retention incentive potential depending on the employer and role.
• Final eligibility, plan design, and incentive terms are confirmed with the employer before interview.

A confidential virtual clinical-operations team has engaged Hire Innovative to identify a Remote Clinical Support Specialist for a U.S.-based remote team. The hiring need is focused on someone who can keep remote clinical workflows organized, resolve routine service issues, and route patient or provider concerns to the correct team. Candidates invited to speak with Hire Innovative will receive the available employer, team, and interview details before deciding whether to proceed.

About the Role

This position offers a fully remote path for a detail-oriented healthcare professional who is strongest at workflow, communication, and follow-through. Day to day, the person in this position will keep remote clinical workflows organized, resolve routine service issues, and route patient or provider concerns to the correct team. The employer will confirm permitted work locations, core collaboration hours, travel, equipment, and performance expectations before formal interviews begin. The interview process will cover team structure, workload, success measures, and advancement.

Responsibilities

• Manage assigned clinical work queues, records, messages, forms, and follow-up tasks.
• Verify that required information is complete before routing requests for clinical review.
• Support patients and providers with approved process, portal, or documentation questions.
• Identify urgent, incomplete, or out-of-scope requests and escalate them without delay.
• Build dependable working relationships with patients, providers, and support staff while meeting documentation and safety standards.

Required Qualifications

• Experience in a medical office, health plan, telehealth program, or clinical support center.
• Accurate handling of protected health information and electronic records.
• Clear written and telephone communication with reliable task follow-through.
• Ability to follow clinical boundaries and escalation procedures.
• Ability to manage priorities independently and communicate early when a decision or resource is needed.

Preferred Qualifications

• Experience in a comparable care setting or patient population.
• Current role-specific certifications and familiarity with modern clinical documentation systems.

How to Apply

Use the application form to submit your current resume; a cover letter is optional. Hire Innovative will review the application and contact qualified candidates about the employer and next steps. Your information is not shared with the employer without your consent.